Video: Module 6 – Introduction
Presenter: Kay Ryan
In Module 6 we’ll focus on Sales and Customer Service.
Your customer is the one you have to satisfy in order to make a success of your business.
We’ll help you assess your sales performance effectiveness and identify those areas in which you might need to improve.
We’ll look at the needs of your customers and outline a plan to sustain long-term customer relationships.
In this module we’ll get you to list specific actions you plan to undertake to ensure quality customer service.
And, We’ll discuss methods you can use for measuring customer satisfaction.
This module will give you lots of “food for thought” and hopefully will prepare you to be a great salesperson!